Refund and Return Policy – Tulsi Trade
At Tulsi Trade, we strive to ensure our customers are satisfied with their purchases. If you are not entirely happy with your order, we’re here to help with a straightforward return and refund policy.
1. Return Policy
- For India: You can return products within 5 days from the date of delivery.
- For International Orders: You can return products within 30 days from the date of delivery.
- The product must be unused, in its original condition, with all tags and packaging intact.
- We do not accept returns for customized or personalized items unless they arrive damaged or defective.
2. Refund Policy
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping charges (if any) are non-refundable.
3. Return Process
- To initiate a return, please contact our support team at [Insert Email] or [Insert Phone Number] with your order details.
- You will receive instructions on how to ship the product back to us.
- For international returns, customers are responsible for the return shipping costs unless the product is defective or incorrect.
4. Non-Returnable Items
- Items that have been used, worn, or damaged after delivery.
- Products without original tags or packaging.
- Clearance or sale items (if mentioned as non-returnable).
5. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.
6. Contact Us
For any queries or assistance, feel free to reach out to us at:
tulsitrade111@gmail.com
Pune, Maharashtra – 410001
+91 9022724905
We are committed to providing a seamless shopping experience and appreciate your trust in Tulsi Trade.