Refund and Returns Policy

At Tulsi Trade, we strive to ensure our customers are satisfied with their purchases. If you are not entirely happy with your order, we’re here to help with a straightforward return and refund policy.

• Return Policy

• For India: You can return products within 4-7 days from the date of delivery.
• For International Orders: You can return products within 30 days from the date of delivery. Additional Tarrif, taxes and duties applicable for international orders based on the location.
• Additional Tariff, Taxes, and Duties: Applicable for international orders based on the destination location.
• The product must be unused, in its original condition, with all tags and packaging intact.
• We do not accept returns for customized or personalized items unless they arrive damaged or defective.

2. Refund Policy

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping charges (if any) are non-refundable.

3. Return Process

• To initiate a return, please contact our support team at tulsi.trade@yahoo.com  or
• +91- 9529380763 with your order details.
• You will receive instructions on how to ship the product back to us.
• For international returns, customers are responsible for the return shipping costs unless the product is defective or incorrect.

4. Non-Returnable Items

• Items that have been used, worn, or damaged after delivery.
• Products without original tags or packaging.
• Clearance or sale items (if mentioned as non-returnable).
• There is no return or exchange on imitation jewellery due to hygienic reasons.

5. Contact Us

• Email – tulsi.trade@yahoo.com  
• Contact no – +91- 9529380763
• Address –  Shop no 4, Rokade Heights, Paud Rd, near Ideal Metro Station, Mahaganesh Colony, Kothrud, Pune, Maharashtra, Pune – 411038.

Thank you for shopping with Tulsi Trade!